Policies & Guidelines
Return & Refund Policy
We want you to love every piece you buy from us. If something isn’t right, we’re here to make it right simply and fairly.
📅
7-Day Return Window
For eligible standard items
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Free Exchange
On manufacturing defects
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1-Year Warranty
Structural & joinery issues
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Real Support
Talk to a person, not a bot
Last updated: May 2026 · Effective for all orders placed on ecobuildbd.com
Overview
We stand behind everything we make
At Ecobuild Developments Ltd., we take pride in crafting furniture that’s built to last. Every piece leaves our factory in Dhaka after careful quality inspection. But we also understand that sometimes things don’t go as planned a piece arrives damaged, dimensions look different in your space, or the item simply isn’t what you expected.
This policy exists to give you a clear, honest picture of what you can expect if you ever need to return or exchange a product. No vague language, no surprises.
Quick note for custom orders: Because custom-made furniture is built specifically for you in your chosen size, color, and finish these items follow a different return process. See the Custom Orders section below for full details.
Return Eligibility
What can you return?
To be eligible, the item must be:
Non-Returnable Items
When a return isn’t possible
We want to be upfront with you. The following situations are not eligible for returns or refunds:
⚠️ Change of mind returns are not accepted for furniture items. We strongly recommend reviewing product dimensions, photos, and material details carefully before placing your order. If you have questions about any product, call us before buying we’re happy to help.
Custom & Bespoke Orders
Specially made, just for you
A significant portion of what we do at Ecobuild is custom work furniture designed and manufactured to your exact specifications. Because these items are built uniquely for your space, we have a slightly different process:
Custom orders cannot be returned or refunded unless there is a manufacturing defect or a significant deviation from the agreed design specifications (size, material, or finish).
If your custom piece arrives with a verifiable defect or doesn’t match what was agreed in writing, we will repair or replace the affected part at no additional cost. We take full responsibility for our craftsmanship.
Before placing a custom order: We’ll always share a detailed specification sheet for your approval. Please review dimensions, materials, and finishes carefully. Once production begins, changes may not be possible.
Return Process
How to start a return
The process is straightforward. Here’s exactly what to do:
Refund Timeline
When will you get your money back?
Refund timelines depend on how you originally paid. Here’s what to expect after your return is approved and the item is inspected:
Shipping or delivery charges are non-refundable unless the return is due to our error (wrong item sent or manufacturer defect). Refunds are processed to the original payment method only.
Product Warranty
What’s covered under warranty
All Ecobuild furniture products come with a 1-year structural warranty from the date of delivery. This covers:
The warranty does not cover:
Before placing a custom order: We’ll always share a detailed specification sheet for your approval. Please review dimensions, materials, and finishes carefully. Once production begins, changes may not be possible.
Damaged Deliveries
Received something damaged?
We take packaging seriously every item is wrapped and protected before dispatch. But accidents during transit do happen. Here’s what to do:
At the time of delivery: If you notice visible external packaging damage, note it on the delivery receipt before the delivery team leaves. This helps us process your claim faster.
After unpacking: If you discover damage after the delivery team has left, take photos immediately and contact us within 24 hours. Damage claims reported after 48 hours of delivery may be harder to process.
For transit-damaged items, we will arrange either a free replacement or a repair visit to your location whichever is faster and more practical for you.
Exchanges
Want a different product instead?
We currently offer exchanges for defective or incorrect items only. If you’d like a different model or color because of a change of preference, we’re unable to accommodate that as an exchange but you’re welcome to place a new order.
For defect-based exchanges, we’ll arrange the pickup and delivery of the replacement at no extra cost to you. Exchanges are subject to the same 7-day reporting window as returns.
Policy Updates
Changes to this policy
We may update this Return & Refund Policy from time to time to reflect changes in our practices or for legal and operational reasons. When we do, we’ll update the “Last Updated” date at the top of this page.
This policy applies to all orders placed on ecobuildbd.com. Orders placed through our showroom or via direct corporate contracts may have different terms as agreed at the time of purchase.
Still have questions?
Our team is available Saturday to Thursday, 10:00 AM – 7:00 PM. We’ll respond to every message personally no automated replies.
House – 614 (lift 2), Avenue – 06, Road – 08, DOHS Mirpur, Dhaka 1216